Customer Service Representative/Call Center Virtual Hiring Event

How we will SPARK your interest:Just as we keep our customers connected to what matters most, we also make sure that you are connected to the things that matter most to you – a thriving and rewarding career, respect for the community where you live and work, a focus on health and wellness, and excellent work/life balance, and an open and inclusive workplace.

Here’s a taste of what to expect:You will be rewarded for your contributions with a competitive salary & bonus.Medical, vision and dental benefits start for you and your family on day one.Looking for work/life balance?

We offer regular work hours (Monday through Friday).Rejuvenate throughout the year with paid vacation, holidays, and personal time.Paid time off is available to volunteer with your favorite charity, up to 8 hours.We take pride in developing our team and being able to promote from within, so we offer tuition reimbursement ($5250 per year) and ongoing training to assist in career growth.

(Our CEO started with the Company as a CSR – That’s how seriously we take learning and development!)We offer FREE cable/internet services if you live in an area serviced by Sparklight.

(Phoenix associates receive up to $75/mo.

on your cable/internet bill)401k with full match up to 5%, vested after 1 yearWhat would your day look like?Providing an amazing experience to our customers while you troubleshoot their technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues, and setting up email accounts.Staying current on new technology and software issues that affect Sparklight customers so you may use your learned expertise of the Sparklight products to assist our customers throughout the day to deliver on our promise of being helpful, personal, proactive, and committed.Communicating timely feedback to Sparklight leadership regarding service failures or customer concerns.Providing high-level customer service by ensuring all customer data is entered accurately into the SalesForce system while creating and notating service tickets.All our associates have the expectation and responsibility to take on other duties needed to help drive our purpose, fulfill our brand principles, and abide by our organization’s values.What you’ll need to be successful:At least six months of previous experience in customer service will set you up for success in this position.

Call center experience is a plus!Problem-solving is key when working with our customers.

You’ll need to be able to listen to customers with patience and empathy, then present workable solutions.The technology world never stops changing
– be able to keep pace with the product improvements we’re providing our customers will be a must for your success.We love teamwork!

Our ideal Representative will be able to work on a team or independently.Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.Regular and predictable attendance is required.

Our customers need you to help keep them connected to what matters most!High school diploma or general education degree (GED).Associate degree (A.A.) preferred.

How we will SPARK your interest:
Just as we keep our customers connected to what matters most, we also make sure that you are connected to the things that matter most to you – a thriving and rewarding career, respect for the community where you live and work, a focus on health and wellness, and excellent work/life balance, and an open and inclusive workplace.

Here’s a taste of what to expect:
* You will be rewarded for your contributions with a competitive salary & bonus.
* Medical, vision and dental benefits start for you and your family on day one.
* Looking for work/life balance?

We offer regular work hours (Monday through Friday).
* Rejuvenate throughout the year with paid vacation, holidays, and personal time.
* Paid time off is available to volunteer with your favorite charity, up to 8 hours.
* We take pride in developing our team and being able to promote from within, so we offer tuition reimbursement ($5250 per year) and ongoing training to assist in career growth.

(Our CEO started with the Company as a CSR – That’s how seriously we take learning and development!)
* We offer FREE cable/internet services if you live in an area serviced by Sparklight.

(Phoenix associates receive up to $75/mo.

on your cable/internet bill)
* 401k with full match up to 5%, vested after 1 year
What would your day look like?
* Providing an amazing experience to our customers while you troubleshoot their technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues, and setting up email accounts.
* Staying current on new technology and software issues that affect Sparklight customers so you may use your learned expertise of the Sparklight products to assist our customers throughout the day to deliver on our promise of being helpful, personal, proactive, and committed.
* Communicating timely feedback to Sparklight leadership regarding service failures or customer concerns.
* Providing high-level customer service by ensuring all customer data is entered accurately into the SalesForce system while creating and notating service tickets.
* All our associates have the expectation and responsibility to take on other duties needed to help drive our purpose, fulfill our brand principles, and abide by our organization’s values.
What you’ll need to be successful:
* At least six months of previous experience in customer service will set you up for success in this position.

Call center experience is a plus!
* Problem-solving is key when working with our customers.

You’ll need to be able to listen to customers with patience and empathy, then present workable solutions.
* The technology world never stops changing
– be able to keep pace with the product improvements we’re providing our customers will be a must for your success.
* We love teamwork!

Our ideal Representative will be able to work on a team or independently.
* Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
* Regular and predictable attendance is required.

Our customers need you to help keep them connected to what matters most!
* High school diploma or general education degree (GED).
* Associate degree (A.A.) preferred.
Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera.

Check to see if your network connection can support an online session.

A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

* Resume

Preferred dress code
Casual (come as you are, but please be presentable)
About Sparklight

Sparklight, a member of the Cable One family of companies, is expanding our team of Technical Care Representatives.

With your aptitude for customer service, you will consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most – whether that’s making sure families can video chat with deployed service members, ensuring a Twitch streamer is connected late at night when the audience is online, or giving a small business owner faith that their internet connection will power their team through client pitches and product demos.

What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location.

Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.