Customer Service Representative- Call Center

RADNET OPEN INTERVIEW HIRING EVENT!!When:Wednesday December 15th 11:00 AM -6:00 PMWe’re Hiring: We invite you to join the RadNet Radiology team as an Appointment Scheduler at out Newark, Delaware location. We are actively seeking qualified candidates to join our team!This position serves as a radiology scheduler to assist patients with setting up radiology exams. This position will serve with assisting several of RadNet’s multi-modality outpatient imaging centers. Our centers provide a wide variety of diagnostic imaging services to patients in a friendly and comfortable environment. As an Appointment Scheduleryou will have the opportunity to: Displays excellent communication skills and telephone etiquette.Answers incoming calls in a courteous and professional manner – identifies self and company.Places calls to referring physicians for patients expressing difficulty with scheduling.Maintains self-control when dealing with difficult patients and or situations.Identifies patients with special needs and shows care and compassion.Maintains good rapport with referring physicians, secretaries and clinical site staff.Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.Updates account information at the point of scheduling.Properly schedules all procedures.Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps.Communicates and interacts with all departments effectively and professionally.Meets incoming call volume quota.Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed.Other duties as assigned. Minimum Qualifications: High School Diploma/GED requiredMust be able to type fluently while speaking with callersCustomer Service experienceAbility to pre-register and schedule patients rapidly and accuratelyProvides clear written and verbal communicationMust have high school diploma or equivalent What we offer:We offer career advancement opportunities, hands-on training, and benefits including: medical/dental/vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, DailyPay (make any day a payday), employee referral bonus, and a host of other perks!