Customer Service Representative – Call Center

Position Summary:The Customer Service Representative for our credit team is essential to our commitment to our customers!

Ideal candidates are compassionate and sympathetic to the needs of our customer, and will diligently address concerns related to Conn’s product line and their account.

Team work is the foundation to which we address the needs of our customer!You Will:* Answer inbound customer calls and discover the concern or issue of the customer* Provide excellent customer service* Maintain accurate customer records, updating customer account as necessary* Take payment information, process payments and set up future payments* Assist customers with a variety of information related to Conn’s services and productsYou Are:* High school graduate, or have a GED* Experienced in customer service, 6+ months* Experienced in a Call center or clerical position, preferred* A positive in attitude and provide excellent customer service* Able to thrive in a problem solving environment* Good organizational and multitasking skills* Able to handle escalated situations, and comfortable resolving conflict* Comfortable in a stationary position for long periods of time* Bilingual, it’s a plus!Conn’s History:Conn’s established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia.

The Company’s primary product categories include:* Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;* Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;* Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and* Home office, including computers, printers and accessories.Additionally, Conn’s offers a variety of products on a seasonal basis.

Unlike many of its competitors, Conn’s provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans.

Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.Conn’s HomePlus is an equal opportunity employer.