Customer Service Representative – ASAP!

We are currently looking for an outgoing Customer Service Representative that will provide follow up with existing customers, as well as attract potential customer by answering product and/or service inquiries.

The ideal candidate will be outgoing and proactive by suggesting information about higher tier products.

Job functions:
Resolve products and/or service issues by clarifying customers complaints
Approach potential customers with information about products and services
Maintain financial account on customers past orders
Manage a large number of customer inquiries
Conduct daily sales pitches to potential customers
Generate sales leads
Contribute to the Customer Service team effort by working fluidly with other coworkers
Identify and assess customers’ needs to achieve long term satisfaction
Handle complaints and providing the adequate solutions
Keep record of customer interactions and follow up accordingly
Act as the company gatekeeper
Compile reports on overall customer satisfaction
Requirements:
Proven customer service experience
Record of over-achieving quota
Excellent communication and presentation skills
High school diploma or equivalent; college degree preferred

Please note this is not a remote position, applicants local to the Charlotte are are encouraged to apply.

Job Requirements:
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions