Customer Service Representative

Job description

AtSYKES, we help people one caring interaction at a time – that includes you! Join us at our Lakeland location onsite. You will shine with us as a Customer Service Representative.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Be confident in selling products
• May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all client products, services and promotions
• Make recommendations according to customer’s needs on features, accessories, upgrades and options
• Utilize operational systems to process purchases of products and services
• It is important to note most schedules require afternoon/evening hours and one or both weekend

All of our unique opportunities offer:

• Full-Time Schedule (40 hours/week)

• $13.00 hour + bonus opportunity

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• Tuition Reimbursement after just one year of employment

Required qualifications, skills and experience

Apply with us, if you:

• Have a high school diploma or GED

• Are at least 18 years of age or older

About SYKES

SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!

EEO statement

EOE/Veteran/Disabled