Customer Service Representative

Customer Service Representatives

Rapidly growing Home Medical Equipment company in Jacksonville is seeking experienced Customer Service Representatives for our Customer Service, Rehab and Sleep Departments.

We have been providing durable medical equipment, supplies and services to patients in Northeast Florida for over 30 years in a strong teamwork environment.

Many of our employees have enjoyed working with us for more than 10, 15 and 20+ years!

If you possess strong organization skills, are detail oriented, self-motivated, have excellent follow through skills, knowledge of reimbursement sources and medical terminology, enjoy variety and multi-tasking in a fast paced environment, and want to be a part of a dynamic team, we want to talk to you!

Responsibilities:

· Handling all aspects of patient order processing

· Entering and maintaining patient information, maintaining records and record-keeping systems

· Verification of physician orders and patient insurance coverage

· Utilization of insurance web portals

· Diagnosis documentation

· Answering telephones, assisting patients, and problem resolution

Requirements:

· One to two years experience in a Customer Relations/Customer Service capacity, preferably in the medical or a related field

· Knowledge of DME regulations, HCPC Codes and medical terminology desired; will train

· Demonstrated success in problem resolution and developing positive relationships with customers, physician office staff, insurance representatives and referral sources via telephone.

· Must be proactive and detail oriented with strong organization and follow-through skills

· Pleasant and professional telephone manner

· Demonstrated ability to handle issues/concerns and difficult customers with a positive attitude and outlook.

· Strong people and relationship building skills plus a caring attitude are essential

Compensation commensurate with experience, please provide your minimum salary requirement.

Must be a Florida Resident.

Available Benefits:

· Medical, Dental, Vision and Short Term Disability Insurance Available

· Paid Holidays

· Paid Vacation after one year of service

· 401(k) after one year of service

EOE/DFWP

Job Type: Full-time

Pay: $14.00
– $15.00 per hour

Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
Personal Protective Equipment is provided to all employees; disinfection and cleaning processes are in place and enforced; social distancing is enforced.

The Safety of our employees and patients is primary.

Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Work Location: One location