Customer Service Representative

At SPX Corporation, what’s in it for employees goes well beyond market-competitive compensation and benefits. Our Total Rewards program includes a comprehensive offering combining a challenging work environment with opportunities for personal development, career growth and recognition. Together, these opportunities present significant growth potential for employees both financially and professionally.

SPX Total Rewards is an integrated strategy of programs and practices that help us attract, motivate and retain talent. Our compensation programs are market-driven and designed to give employees a financial stake in the continued success of our global enterprise. They are also performance-based, allowing us to recognize and reward employees who work hard, display the values and leadership practices we embrace and deliver exceptional results.

SPX Corporation offers a benefits package that is competitive with the market and choices designed to help employees manage their well-being. Our performance and recognition programs focus on alignment and assessment of organizational, team and individual efforts toward the achievement of business results. Through our development and career growth programs, employees have opportunities to enhance their skills, develop new competencies and pursue career goals. The SPX work environment is based on a work-life philosophy supported by policies, programs and practices that help employees achieve success within and outside the workplace.

Job Summary

Radiodetection is a world leader in the design and development of test equipment, used by utility companies, to help install, protect and maintain their infrastructure networks. It is a subsidiary of SPX Corporation.

We are looking to recruit a Customer Service Representative based from our office in Raymond, Maine.

This role is the primary sales/service support for our customers. You will provide administrative support, greet visitors and responds to calls and emails. Encourage revenue growth through helping distributors and customers with questions and complaints, provide information about products and services. Tasks include, but are not limited to, front desk management, answering phones, and processing customer orders in a timely manner.

Main Duties of the Customer Service Representative

• Supporting customers through telephone, web, and email inquiries (managing shared inbox)
• Accurate and timely entry of sales orders/quotes, service orders/quotes, warranty cards, credits, trade credits, credit cards payments, coordination of freight/custom forms, and other customer service related requests and processes
• Create new customer accounts and coordinate credit applications and tax documents with finance department
• Generate sales/work order quotations and follow-up/process order approvals
• Generate invoices for products, parts, repair services sold to customers
• Generate pro-forma and commercial invoices for international sales and shipments
• Track shipments and report status updates
• Primary internal contact: provide basic in-house technical support to customers, dealers and manufacturer representatives on product(s) application, feature and function
• Diligent communication and coordination between immediate supervisors, manufacturing, service, shipping and finance departments, sales team, and customers
• Support challenges raised by increases in demand or tight lead-times
• Identify and implement improvements to role and customer service team
• Enhance sales & lead generation through customer surveys, database optimization and maintaining up-to-date customer reference lists
• Manage aspects of CRM (lists and data base) to support company’s sales efforts, including direct communication with dealers, partners and users of equipment

Main skills required for the Customer Service Representative

• High School Diploma or equivalent; degree preferred
• 3-5 years of customer service experience, preferably in manufacturing environment
• Excellent interpersonal, organization, and communication skills (both verbal and written)
• Able to multitask in a fast paced environment
• Self-directed and able to function independently
• Adaptable to new computer and software technologies
• Aptitude and history of identifying and solving business problems

SPX is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.

Thank you for your interest in our company.