Customer Service Representative

Restaurant Supply, LLC is a fast growing e-commerce company supplying commercial foodservice products such as Foodservice Equipment, Smallwares, outdoor furniture..etc. Everything a commercial kitchen requires.

We are looking for a Customer Service Representative with key responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wethersfield, CT 06109: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location