Customer Service Representative

About PCs for People

Since 2008, PCs for People has been a driving force behind digital inclusion efforts across the US.

As a 501(c)(3) non-profit organization, our mission is to provide access to technology that offers employment and educational opportunities to low-income individuals, families with children, and those with disabilities.

Through an unwavering commitment to the communities we serve, we have connected over 300,000 people in all 50 states and Puerto Rico and recycled millions of pounds of electronics.

Our services include free end-of-life IT asset management and certified data sanitization, technology refurbishing, computer distribution, computer repair, internet service and technology education.

About the Role

This position provides customer service support for our PCs for People customers.

The primary responsibility of the Customer Service Representative is to provide a variety of customer service support to customers through front facing, email, and phone interaction.

It is important to be as courteous, polite, and as helpful as possible to guests.

Key Role Responsibilities
Answer phone calls from customers and assisting with any questions
Assist clients, visitors, and guests with general questions regarding eligibility and PCs for People services
Assist with customer donations and distributions
Assist clients in pre-registering by creating accounts and attaching approved eligibility
Process quick lane card payments
Verify customer eligibility for PCs for People computer and services
Assist with individual and small group PCs for People projects
Know and enforce the policies and procedures of the facility and events
Provide email communication to customers
File management accuracy
Receiving and responding to voice messages
Assisting in other tasks as needed

Desired Skills/Qualifications
High School Diploma or equivalent
Excellent verbal communication skills both written and oral
Excellent interpersonal and customer service skills
Basic understanding of administrative and clerical procedures and systems
Interest in computers, internet, people and technology
Passion for making a positive impact in the community
Possess the ability to have grace when working under pressure
Enjoys working with a wide variety of people in many different situations
Self-directed, self-motivated, strong analytical thinker

Benefits:

We are a growing non-profit and expect this position to drive continued growth.

We have a casual, fun, team-oriented environment.

We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.

Salary range is based on experience but expected in the $14.50 – $15.50 range.