Customer Service Representative

About us

History
Incorporated in 1975 as a non-profit organization, the Chisago County Humane Society was formed by a group of area citizens concerned for the welfare of homeless animals. For the next three decades, volunteers cared for many stray and abandoned animals in their homes until permanent homes could be found. With the area population growing rapidly, the need for an animal care and adoption facility was evident. In 1998, five acres of land was donated as a site for a facility and the building project was initiated.

In 1999, the name was changed to Northwoods Humane Society, and by the beginning of 2000 the building in Wyoming, MN was complete and operational. Since that time Northwoods Humane Society has taken in thousands of kittens, cats, puppies, and dogs who are all in need of care, love, and comfort. As the community’s only animal shelter, we are a 501(c)(3) nonprofit organization and all donations will be provided a receipt for tax-deductible purposes.

Mission

Caring for animals in need. The homeless, strays, abused, neglected, lost. Heal them, love them, help them find a home.

Vision
The vision of Northwoods Humane Society is a community with no more homeless or neglected companion animals.

Goals

• Provide quality care and adoption services for companion animals in Chisago County and the surrounding area.
• Educate the community regarding the humane treatment of animals and promoting the welfare of animals.
• Demonstrate excellence in care and shelter of animals.
• Promote responsible pet ownership with special emphasis on spaying and neutering.
• Advocate public policies that promote compassionate treatment of all animals.
• Aid in prevention of and provide referrals for prosecuting cruelty to animals.
• Foster positive human-animal bonds

Objectives

We strive to improve the lives of homeless animals by providing compassionate care until permanent loving homes can be found. We promote responsible adoptions and offer post-adoption support for the human-animals relationship.

Customer Service Representative (CSR)

Northwoods Humane Society

Wyoming, MN

Position Purpose: Provide excellent customer care, while fostering an environment of inclusion and accountability. These responsibilities are expected to be completed through respectful, professional, and timely conduct and communication.

Accountability:
Reports to: Executive Director
Directly Supervises: None
Indirect Oversight Of: Volunteer Dog Walkers and Cat Socializers

Budget: N/A

Status: Part-time, hourly position which may include weekend, evening or holiday hours.

Participate as a collaborative member of Northwoods Humane Society

1. Actively participate as a member of NHS’s team
2. Follow NHS policies, procedures and protocols
3. Ensure animal welfare is promoted and maintained
4. Tolerate the environment of the shelter, both inside and outside
5. Represent NHS in a professional manner when dealing with staff, volunteers, outside organizations, agencies, individuals and the public. Reflect a good public image for NHS at all times and be of service to the area’s people and animals

6. Seek opportunities to network with colleagues to focus on positive, collaborative outcomes
7. Observe conditions within the organization and make suggestions and recommendations for change or improvements.
8. Work cooperatively with others and share responsibilities as directed
9. Maintain regular, constructive, respectful communication with all colleagues, volunteers and customers
10. Report animal health or behavioral concerns following proper procedures
11. Participate in NHS program evaluation activities as directed
12. Adhere to set work schedule and follow policies regarding time off and missing shifts
13. Report to work on time and utilize work time effectively to fulfill position tasks
14. Submit time cards to supervisor as directed

Essential Duties and Responsibilities

1. Ensures that excellent customer care is delivered at all times
2. Greets and assists customers, answering phone calls as needed and scheduling appointments
3. Processes animal adoptions using Petpoint software and cash register
4. Daily reconciliation of all transactions and filing of records
5. Takes dogs and cats out of kennels for customers
6. Knowledge of current animals and ability to make suggestions about animal fit to potential adopters
7. Ensures a safe and welcoming environment for visitors, including clearing entrances and walkways of snow and donations

8. Participates in other shelter duties as assigned

Qualifications (Required):

• High school graduate

• Strong organizational and communication skills

• Customer service experience

• Comfortable working with technology and ability to learn new computer software programs

• Comfortable working with dogs and cats

• Must demonstrate effective, proactive verbal and written communication skills

• Ability to work on own initiative and meet deadlines through strong organizational skills, human relations, and communication skills

• Commitment to the objectives of the organization

• Must demonstrate flexibility and adaptability to change

• Ability to foster a collaborative work environment, while maintaining professionalism and respect among all staff and volunteers

Qualifications (Preferred):

• Some college or vocational training

• Experience with and knowledge of animal welfare and animal handling

Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understanding of mission, vision, goals and objectives

• Ability to inspire/motivate others

• Demonstrate skills for safety awareness in all work environments

• Self-motivation

• Skills to manage change and ability to adjust quickly to situations

• This position can be physically demanding. The employee must be able to do the following: o Bending and stooping o Reaching o Prolonged standing o Walking o Squatting o Kneeling o Lifting up to 50 pounds o Handling dogs and cats of various sizes (leash-walking, collaring, restraining and/or lifting) o Walking on uneven ground/ramp o Climbing on step stool or ladder

Northwoods Humane Society provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Part-time

Pay: $12.00 per hour

Schedule:

• Day shift
• Weekend availability

COVID-19 considerations:
All staff and customers are required to wear a mask while in the building, stay 6 feet apart, and we have capacity limits on amount of customers in the building.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location