Customer Service Representative

Remote Job Opportunity for Customer Service Representative Jacksonville FL, 32246 

Position Details:       

Title                Customer Service Representatives  

Location         Jacksonville FL, 32246   

Duration           12 Months  

Schedule          8am-6:30pm (Mon – Fri) with a 40-hourwork week  

Job Description: 

• MC Centralized Document Control is a call center-based environment that is also responsible for the centralized review and approval of various retirement and retail distribution and disbursements requests. 
• The Centralized Document Control Associate is responsible for performing a complete review of all transactions assigned to their work queue and ensuring that client instructions are being processed as requested. 
• Additionally, associates will be required to take incoming calls which will allow them to build skill sets relating to direct and indirect client interaction while maintaining their weekly goals.  
• Calls will range from retail and retirement account knowledge on general IRS guidelines to processing distribution requests entered by the branch offices for our national clients.  
• All incoming associates will undergo an extensive training course with both classroom and on the job training with a certified mentor.  
• Candidates should be self-motivated, eager to learn and detail oriented within the workplace environment.  
• Internal Career Progression opportunities afford hard working individuals the ability to create a well-rounded work experience. 

Education/Skills/Experience:  

• Candidate should have experience in customer service and be able to work in a team environment 
• Excellent written and oral communication skills required 
• Strong computer and keyboard skills required 
• Ability to manage issues through to resolution required 
• A 4-year college degree is desired 
• Hours of operation are from  
• Roles are remote until a return-to-work plan is implemented 

MS Office,PC Skills,Typing,Customer Service