Customer Service Representative

Adecco is currently assisting a local client in their search to fill a currently Customer Service Representative position in Woburn, MA.
Apply now if you meet the qualifications listed below!
• Type: Fulltime (40 hours / week) contract
• Length: 1+ months (Contract to hire)
• Pay: $22.44 / HR
Position background What does this position accomplish for the business? Retrieve medical records for clinical review.

What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)?

1. Communicate (written and verbal), with hospitals to ensure smooth operations for obtaining medical records.
2. Build and manage relationships with hospital facilities and staff; use of soft skills and superior communication to leverage these relationships in efforts to smooth the audit operation process.
3. Manage selected claims inventory by client to prioritize workload.
4. Ability to adjust to changing priorities by management in a face paced environment.
5. Follow HIPAA protocol and minimize misdirection of PHI.

What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? Looking for someone who is very comfortable on the phone most of the day. Must be friendly and have excellent customer service skills.

What skills/attributes are required (please be detailed as to number of years of experience for each skill)? Excellent customer service skills, comfortable talking on the phone with providers, general data entry, moderate proficiency with Microsoft applications especially Excel. Work independently and ability to keep detailed notes.

What skills/attributes are preferred (what will set a candidate apart)?

Does this position require a professional license or certification? No

What are the work hours (ex. 9am-5pm day/night shifts rotating shifts etc.)? 9am-5pm EST
Why work for Adecco?
• Weekly pay
• 401(k) Plan
• Skills Training
• Excellent medical, dental, and vision benefits
IMPORTANT: This Customer Care Representative job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records