Customer Service Representative

Green Key Resources in Rockville, MD is seeking an Executive Customer Care Representative for a 6+ month contract role (this position is 100% remote). The representative will handle customer , Corporate, and Agency complaints. The Executive Customer Care Representative position plays a critical role in providing an interface between the customer and the company. This position focuses on the prompt and effective resolution of these complaints while providing a world class customer experience for every customer every time. This role involves interactions with customer s, Call Centers, Billing, Installation, Ordering Systems, and other organizational partners. In addition to handling customer complaints, the role is also responsible for providing technical support through troubleshooting, and monitoring system maintenance verification. The selected candidate may also be called upon to contribute to Social Media activities to support online social media channels. Tier 1 experience is desired.

Job Requirements:

• Handle and resolve Customer, Agency, and corporate complaints.
• Communicate with customers by phone, email, or written correspondence.
• Respond promptly to Customer, Agency, and corporate complaints.
• Direct requests and unresolved issues to the designated source (internal organizational partners and vendors).
• Keep detailed records of customer interactions and transactions using a ticketing system.
• Regularly follow up on customer interactions.
• Monitor dialogue across designated social media channels, updating content, replies and discussions in a timely manner.
• Create a comfortable customer-facing environment building relationships with online customer.