Customer Service Representative

Dahl Consulting is currently partnering with a leading company in the banking industry.

We work one-on-one with great candidates to help connect them with employment opportunities.

We are hiring a Customer Service Representative for a contract position Interested?

Get more details below Job Description: Delivers high-quality customer service by responding to telephone inquiries, customer requests, and problems.

Fulfills requests quickly and accurately to facilitate flawless process flow: research and resolve discrepancies within service requests.

Responsibilities: Manage queue of assigned service requests and ensure timely processing occurs within specified service level agreement.

Service requests include but are not limited to offer letters, initiation of supplemental data needed for employee on-boarding, survey administration, tuition reimbursement processing, document management, performing audits, and initiating necessary follow up for data corrections Assist and act as an escalation point to Employee Service Representatives on tier I issues and inquiries as it relates to administrative activities around HR, recruitment/employee on-boarding or learning and development Maintain assigned process and work instruction documentation for assigned areas or projects Identify and implement process improvements relevant to assigned areas or projects Maintain a useful working knowledge of company policies, procedures, government regulations, and commonly accepted business ethics Maintain a clear understanding of legal and compliance requirements regarding assigned areas or projects May provide tier I and II backup phone and/or email support during peaks to ensure the department meets specified service level agreements Take on and manage administrative projects as assigned Required Qualifications: Associates degree or post-secondary course work in related field or applicable work experience Preferred Qualifications: Bachelor’ s degree 2 years of customer service experience 1 years of experience in administration of HR, recruitment, payroll or benefits Understanding of general HR terminology (recruitment, payroll, benefits, etc.) Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation, and benefit information Take the next step to your new career To submit yourself for consideration this role, simply click the apply button and complete our mobile-friendly online application.

Once we’ ve reviewed your application details, a recruiter will reach out to you with next steps For questions or more information about this role, please call our office at (651) 772-9225, or start an online chat with us.

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