Customer Service Representative

[Call Center / Remote] – Anywhere in U.S. / Competitive Pay / $1k Signing Bonus + $2k 90-day Bonus – As a Customer Service Rep you’ll: Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors; Document and track contacts with members, providers and plan sponsors; Guide members through their plan of benefits; Create an emotional connection with members by understanding and engaging them to the fullest; Anticipate customer needs; Provide related information to answer the unasked questions; Process claim referrals, new claim handoffs, nurse reviews, complaints, grievance and appeals via target system; Handle incoming requests for appeals and pre-authorizations…Hiring Fast >>