Customer Service Representative

Overview

Full-Time Customer Service Representatives –

Remote position potential – $2,000 Special Bonus Opportunity

Are you looking for competitive pay in a fast-paced environment along with the opportunity to grow with a great company?

As a Customer Service Representative with PennyMac, you will have the opportunity to be part of one of the fastest growing diverse teams with excellent company culture.  As a top direct mortgage lender in the US with more than 2 million homeowners we service, we will provide you with incredible career and development opportunities.

We are looking for great people who are passionate, eager to learn, and will strive to create the best customer experience possible.

• The $2,000 special bonus program is paid to new hires in two installments at 90-days and 6 months of employment, subject to satisfactory job performance.

At PennyMac, the customer experience is our top priority, and we’re looking for great people who:

• Have relationship building skills and are devoted to providing excellent customer service
• Have experience in retail, healthcare, hospitality or other public customer facing roles

This is a full-time hourly position with starting pay at $20/hour with a monthly bonus plan that offers the potential to earn up to an extra $400-$500 or more per month based on achievement of objectives.  Top performers typically earn well in excess of $1,000 per month!

The following qualifications will get you noticed!

• Ability to confidently communicate valuable money saving information on additional mortgage and other products to qualified customers
• Bi-lingual Spanish is a plus, additional per call compensation may apply
• Strong verbal communication skills
• Ambitious, self-motivated personality with a strong work ethic
• Sense of self confidence and strong self-assuredness to succeed
• Personal computer skills, good organizational and follow-through skills with emphasis on resolution of customer inquiries
• Caring and compassionate personality with ability to engage successfully with customers
• Must be a team player with strong attention to detail
• Ability to deliver timely and accurate information in a fast-paced environmen
• A problem solver with sound judgment
• Ability to make decisions independently, sometimes out of the box, when a set policy and/or procedure doesn’t solve the problem

   

  PennyMac is an Equal Opportunity Employer (EOE) and offers an outstanding benefits package.

   

   

#SVCS

Job Description

• Receive/service inbound calls from current customers
• Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents
• Conduct preliminary or basic research in order to respond to routine inquiries
• Process customer payments via phone
• Cross sell PennyMac loan products to existing customers
• Meet outlined production and quality standards
• Interact with other PennyMac servicing departments to solution customer requests and resolve issues
• Request assistance for and/or escalate more complex issues to department senior associates or supervisors
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:

#INDCSRNV’Bilingual Spanish is a Plus’ 

• Personal computer knowledge, including proficiency in Word and Excel 
• Detail oriented with good organizational and follow-through skills
• Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
• Must be a team player with strong attention to detail and able to work independently
• Ability to deliver timely and accurate information in a fast-paced environment
• Critical thinker with problem solving skills, mathematical skills and sound judgment
• Ability to make decisions independently within set policy and procedures
• Mortgage and/or financial services industry experience preferred

#CB

Years of Experience:

0

Education:

High School Diploma/GED