Customer Service Representative

Position Details:

Client: Banking

Job Title: Fraud & Claims Ops Spec 2

Job Location: 1560 Cable Ranch Bldg A, San Antonio, TX 78245 (100% Onsite)

Job Duration: 04 Months Contract (Possibility of Extension)

Pay Rate: $17.62/hr on W2 without benefits

Shift: 2:30 PM to 11 PM  Mon, Wed, Thurs, Fri    — 10:30 AM to 7 PM Sat  (Tues & Sun Off )

         10:30 AM to 7 PM  Mon, Tue, Thurs, Fri    — (Wed & Sun Off)

         11 AM to 7:30 PM  Mon, Tue, Wes, Fri  —  10:30 AM to 7 PM Sat  (Thurs & Sun Off )

Job Responsibilities:

• Provides an exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. 
• Customer contact is made through inbound and/or outbound calling to complete investigation. May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. 
• Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. 
• May be responsible for multiple claim types. 
• Researches moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action to decision the case using multiple systems and applications.