Customer Service Representative

Aviation Concierge

The Naples Jet Center at KAPF is a fast-paced, high-energy environment. We have a seasonal position open for a professional team member with an effective ability to multi-task and remain highly organized. We are looking for strong attention to detail. Excellent communication skills are required.

We are looking for dedicated individuals that can contribute to accomplishing our goals and common purpose – to be a leader in the aviation industry and maintain a reputation of providing superior service.

We are seeking enthusiastic candidates with relevant experience that wish to learn and grow in an exciting industry.

Job Description

Beyond typical concierge duties (answering e-mails, taking phone calls, scheduling, making reservations & recommendations,) an Aviation Concierge will track flights using aviation software, and communicate via radio with line service technicians and pilots using appropriate terminology. We ensure accurate and timely fueling of aircrafts. We independently complete tasks while also working within a very small, close-knit team. We are often actively away from the desk, greeting aircrafts and assisting with any and all needs of crew and/or passengers. Our goal is always to go above and beyond to serve our customers through proactive attentiveness and anticipation of needs.

Schedule:

A weekend shift WILL BE REQUIRED. The fixed work week consists of (4) ten-hour shifts.

Operating hours: 365 days per year (Holiday pay), 7:00am-8:00pm with extended hours as needed. Overtime may be available.

This is a seasonal position (through May) with possibility of year-round employment.

Preferred Skills & Qualifications:

• Ability to improvise and change direction; creative thinking
• Attention to detail
• Communication skills (phone, e-mail, in-person, radio)
• Exceptional Customer Service in a face-to-face setting
• Extroverted, friendly, positive personality
• Invoicing; ability to work efficiently & accurately with numbers
• Highly motivated
• Multi-tasking & maintaining focus amongst noise & activity
• Organization
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Scheduling

Aviation experience is a plus but not required – we will train you!

Job Types: Full-time, Temporary, Internship

Pay: $16.00 – $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Naples, FL 34104: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location