Customer Service Representative

Customer Service RepresentativeWeatherford, OKPOSITION SUMMARYThis role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Greet customers and facilitating a welcoming and customer focused environmentBuild and maintain relationships with customers to help identify financial products and services that meet their personal needsOpen accounts, assists with processing and taking loan applicationsEfficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.Responsible for maintaining legal documentsPromote BancFirst services through cross selling banking products to new and existing clientelePerform daily/weekly sales reportingPerform other job-related duties and special projects as assignedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.REQUIREMENTSHigh School Graduate/GEDStrong customer service skillsMinimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goalsAbility to generate referrals including making on site visits with local businessesAbility to work effectively as a team member and with customersStrong work ethic and high integrityKnowledge of policies and procedures as well as federal guidelinesAbility to acquire an understanding of BancFirst products and servicesProficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applicationsFriendly, outgoing, confident, assertive and enthusiastic personalityProfessional appearance and demeanorOutstanding listening and communication skills, both written and verbalAbility to work various hours as assigned to meet the needs of the businessDemonstrated good attendance and punctualityPREFERRED SKILLSSuccessful sales record in a retail banking environment; with knowledge of bank products and servicesBilingual (Spanish) a plusPHYSICAL REQUIREMENTSConstant use of computer screensAbility to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hearIntermittently standing, stooping, bending at the waist, walking, kneeling or crouchingAbility to sit and/or stand for long periods of time during the workdayLong periods of typing and repetitive motionAbility to lift and/or move and carry 10-25 poundsLOCATIONBancFirst, Weatherford122 N. BroadwayWeatherford, OK 73096HOURSFull TimeM-F, Saturdays as scheduledHometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $10 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.EOE/Minority/Female/Disability/Veteran/LGBTQDiversity…Our differences enhance business performance.