Customer Service Representative

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: 24/7 operation – Various shifts available.

Position Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

• Communicate with customers via phone, email and chat.

• Solve customer problems and find best possible solutions.

• Help customers navigate Uline’s website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Respond to shipping inquiries and answer order status questions.

• Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.

• Desire to provide the best possible experience for our customers.

• Thrive in a fast-paced environment.

• Available for 4 weeks of training, Monday – Friday, 8:30 AM to 5 PM.

Benefits

• Complete insurance coverage that includes medical, dental, vision and more.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.