Customer Service Representative

Customer Service Representative

Summary

CRG has recently launched a search for multiple customer service representatives to join a large client of ours in the Charlotte area. The primary and ultimate responsibility of the Inside Sales and Service Representative is to service existing customers via telephone sales and resolve customer problems. This FULLY REMOTE position will pay 17/hour during the contract, and convert to 18/hour plus an hourly incentive of up to $5 an hour once a permanent employee. That’s an opportunity to make 23/hour!

Responsibilities:

• Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers.
• Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market.
• Communicate customer issues and feedback to appropriate individuals using established communication channels.
• Maintain knowledge of competitor’s pricing, policies and market strategy to effectively deal with business competition.
• Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed.
• Assist with product inventories as directed.

Experience(s) that Best Prepares You:

• Education: High school diploma or GED
• Experience: Prior work experience sufficient to work under general supervision
• Customer service skills necessary to effectively and professionally respond to requests.
• Demonstrated customer issue resolution experience required, via phone preferred.
• Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Category Code: JN003, JN022