Customer Service Representative

Position Title:  Customer Service Representative  

Number of Openings: 10

Start Date: July 12th

Location: Lincoln, RI (onsite position)

HOURS: 3:00PM – 10:30PM (M-F), weekend schedule alt Sat (TBD)
37.5 hours/week

Day to Day Responsibilities: 

-Provides telephone coverage in accordance with position

description and adheres to the claims Call Strength scorecards.

-When applicable, promotes participation, at customer’s option,

for this company’s preferred provider programs, such as RAP and our

glass networks.

-Actively works to increase product knowledge – utilizes

Knowledge Base and the resources on the SCO Claims

MOSS site.

-Meets performance expectations as outlined by management.

-May be called upon to handle other duties as required.

-Must secure and maintain state and nonresident licenses.

-Requires regular weekend and holiday coverage as dictated by business needs.

-Excellent written and verbal communication skills

-Knowledge of Excel, Word and Outlook

Requirements:

• Must haves (at least 3):
• Excellent interpersonal and communication skills
• Computer keyboard (35 wpm) and processing skills
• Good organizational skills and attention to detail
• Strong letter-writing skills and professional phone presence
• Nice to haves (what will get the win?):

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178