Customer Service Representative

Are you passionate about starting your career with an organization that values integrity, dedication, and hard work every day?

If youre ready to join a reputable independent company with a 100-year history of success, Grede is the place for you, and we value all our employees and their roles as an important part of our united team.
At Grede our mission is to drive industry-leading design and manufacturing solutions in key markets that lead to increase partner value.

As the premier ductile, gray and specialty iron casting provider, we have broad capabilities across multiple product lines that can deliver efficient, powerful and innovative solutions for its customers.

We deliver world-class value to our customers and associates through teamwork, communication, innovation, operational excellence, safety and continuous improvement!
The Customer Service Representative will work with customers by answering product and service questions; suggesting information about services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Your Responsibilities as Customer Service Representative:
Investigate all invoices from value add suppliers to verify quantities and pricing.

Assist with assignments of shop orders to production reported.

Assist Production Control Manager and Production Scheduling Supervisor with paper flow and phone coverage.

Willing to go out on the production floor and to various departments within the plant to complete their job requirements.

Will communicate with outside vendors and shops to facilitate the completion of our product and to coordinate getting our product shipped.

Will communicate with our customers through emails and phone calls professionally even if the customer is upset and disgruntled.

Assist in reconciliation of physical count vs.

system quantities.

Confidently assist in performing physical inventory monthly.

Reconcile all inventory processed by value-add suppliers.

Manage and control batch-processing files.

Update Bliss System and return to normal tracking status.

What We Need From You (Our Requirements):
Associates degree in related field preferred.

Customer service experience preferred.

Experience in shipping environment a plus.

Must have strong communication skills.

Weekend work and extended hours required as needed.

One to two years manufacturing experience preferred from fast paced manufacturing environment.

Must be able to push, pull or lift up to 50 pounds.

Why You’ll Love Working for Us (Our Benefits):
Competitive wage and benefits Medical w/HSA, dental, vision, 401k, life insurance, short/long term disability Paid vacations and holidays $300 Sign On Bonus
We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.