Customer Service Representative

Location(s)Birmingham AL Details _Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises._ ?If you’re an experienced Customer Service professional with a passion for helping others, it’s time for you to take advantage of a unique opportunity to start a career in the insurance industry as a Claims Customer Service Representative. We will train you for a future in Claims. In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. No experience is required in the insurance field for this position. We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role. If this sounds like the perfect opportunity you’ve been waiting for, we want to hear from you. Hours will be 1:30 pm to 10:00 pm and Saturday work. Position Responsibilities: + Attends and must successfully complete First Notice of Loss training program, together with any other programs of study selected for the employee’s training.+ Participates in and must successfully complete selected Pictorial Courses and other selected self-study courses during a defined period of time usually not to exceed 90 days..+ Must begin to prepare for any State Licensing exams required to fulfill licensing requirements in the states to be handled. If the state has required time period to secure license, employee must be in compliance within that stated time period. Must obtain and maintain license(s).+ Answers in-coming calls or obtains loss information via telephone, mail or email. Begins documentation of the loss after determining that the claim has not previously been reported. Transfer calls to other departments when appropriate.+ Provides prompt, friendly, courteous, accurate and helpful service including information about the claim handling process, claim number and general information questions. Position Qualifications: + Minimum of one (1) year full time work experience in a position requiring the use of analytical skills, customer service and good judgement in a fast paced environment.+ Must have good computer skills. Typing skills of 25 WPM or 3,000 KSH with 95% accuracy.+ Must have good planning and organizing skills.+ Must have excellent written and oral communication skills.+ Must have ability to deal with conflict in a professional manner.+ Monday-Saturday work schedule after training with a day off during the week._Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where?we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.?_ ?_Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee._ Associated topics: agent, call center, call center specialist, customer care specialist, customer service associate, intern, service representative, technical assistant, telephone service representative, tsr Associated topics: call center associate, client service, customer care, customer care representative, customer service associate, product support, service, service representative, service specialist, support