Customer Service Representative

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We’re passionate about being involved and contributing to the success and progress of each of our fiberhoods.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.Heres the deal: Are you business in the front and the back? We need detail-driven go-getters to join our competitive team of business professionals. Whether youre setting up new service, solving a problem, or coordinating with a vendor, we expect the business team to build and sustain lasting connections. If your gift for gab doesnt translate on the phone, this probably isnt the GIG for you. On the other hand, if you love building relationships and are looking to expand your career at a growing company that knows daily high-fives are just as important as annual reviews, we want to meet you. Knowledge and experience are essential, when we peruse your resume were most impressed by someone with a customer service background, but character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Advanced fiber-optic knowledge isnt required, so if going the extra mile doesnt make you sweat, lets talk business together.Heres a typical day: Punch that clock and check your inbox. We kick start every day with a get-it-done attitude and a daily email to stay organized and focused. Businesses dont rest and neither does our team, if the phones are ringing, were answering. If youre not in the phone queue, youre probably taking care of customer questions and needs via email. Youll have dedicated time to focus by making that fiber magic happen, working in the background to be sure installation, scheduling, equipment, and billing details are just right. Check in on our team match ups. Were always watching call volumes, scheduling completions, and all our business stats. If youre on top, the bragging rights are a coveted bonus. Time for a team meeting, well go over process changes, market updates, and really hone in on the customer experience. Take some time to prepare for your weekly check-in. When you have your one-on-one, youll be prepared to show off your got-it-done list and your ideas for what to tackle next. Follow up with other teams; we work closely with engineering and tier two to give our customers the best possible experience. Being able to flow and translate between departments and teams keeps us all exceptional. Check in with your team to be sure youre finishing the day with no customer issue left unfinished.Heres what we expect you to prove at the interview:EDUCATION: High school diploma or equivalentEXPERIENCE: 1+ Year(s) of previous customer service experience, preferably over the phone.COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:Heres what our ideal team member will bring to the table:Exceptional communication, verbal and written, and customer service skillsAbility to learn and grasp new concepts on the job and work through problems in a logical mannerHigh organizational skills and the ability to multitaskAbility to be self-directed and the ability to handle confidential informationOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (.Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .Nelnet is a Drug Free and Tobacco Free Workplace.Nelnet is a leading student loan servicer but were even more than that. Were a professional services company, telecommunications innovator, and K-12 and higher education expert (and thats just the shortlist). For over 40 years, weve been serving our customers and making their dreams possible.EEO Info (| EEO Letter (| EPPA Info (| FMLA Info (