Customer Service Representative

Overview:Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

• Paid Training & Competitive Wages ($14.50/hr)
• Monthly Bonuses
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs
• A fun, casual work environment on site or virtual

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you’ll enjoy the many benefits of working from home at this time. (You must be able to work on-site at the Port. St. Lucie site in the future)

• Removing the cost, stress and time constraints of a daily commute
• Total comfort of working from your own home
• A flexible work scheduled and more work life balance

Responsibilities:Your Responsibilities

• Inbound calls– customer care supporting bank account holders of traditional banks and other financial institutions. These phone call inquiries will be about various banking products and services. The primary member service inquiries are in the form of inbound phone calls pertaining to the following top call drivers:
• Password Reset
• Sending Tax Forms
• Brokerage Questions
• Banking and Payment Related Questions
• Account Closing / Transfer

• Outbound follow-up phone calls (manual call backs) may be required on occasion in follow-up to an inbound inquiry that was not able to be resolved for the customer on the initial inquiry.

Qualifications:What We’re Looking for

• Availability to work various shifts
• Ability to use Windows operating systems
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED
• Predictable and reliable attendance
• Proficient in English
• Ability to present creative solutions to customer’s problems
• Confident
• Must be able to articulate well and think on their feet
• Clarity in communication
• Providing correct information to the customers
• Helpful approach, willingness to problem solving
• Ability to work positively and calmly with customers
• Educate customers on options
• Be warm and friendly

What We Prefer

• 6 -12 month customer service experience preferred
• Bilingual
• Consistent work history
• Proven oral & written communication skills
• Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer