Customer Service Representative

Customer Service Representative in Douglas, AZ at ACT Date Posted:10/22/2021Job Snapshot Employee Type:Full-Time Location: Douglas, AZ Job Type:Customer Service Experience:Not Specified Date Posted:10/22/2021Job DescriptionAdvanced Call Center Technologies is seeking Customer Service Representatives to join our team.

Are you looking for a long term career opportunity with a company that will help you get to the next level?

If so, apply now for an instant interview ACT promotes from within Apply now to fast track your career”Join Our Talent Network by texting ACTTODAY to 51893″We offer Customer Service Representatives:PAID TRAINING You can be successful even without experienceOpportunities to advance, 95% of our leadership team started as Customer Service RepresentativesHourly, overtime, and tremendous bonus opportunitiesFull time schedules and job stabilityFantastic supervisors and a positive environmentAffordable benefits for you, your spouse, and/or children after 90 daysPaid time off and paid holidays after 90 daysPosition SummaryCustomer Service Associates primarily receive inbound calls from consumers for assistance with their accounts.

Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.Essential Duties and ResponsibilitiesResponds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.Multi tasks to document while speaking with the consumer.Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Meets clients specific quality standards.Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Is consistently at work and on timeFollows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Other duties as requested by managementMinimum QualificationsEducation:High School diploma or GED.Must be able to successfully pass criminal background checkData entry and basic computer skillsACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge.CB