Customer Service Representative: 21-05766

Primary Title: Customer Service Representative Duration: 6 months (with strong possibility of extension) Type: W2 / C2C Location: Jacksonville, FL Job Description We work in a fast pace environment where you will be multi-tasking so every day will bring something different.

You’ll also work in a diverse team environment and receive monthly coaching to ensure your success in this role.

The Work Itself Work with customers both directly in a phone-based environment and indirectly through research and letter fulfillment to resolve account issues or concerns Complete account analysis, and handle monetary transactions Responsible for following regulatory guideline and internal service level agreements in a timely fashion Work in a fast pace environment where you will be multi-tasking so every day can bring something different Deliver world class customer service by establishing rapport and presenting a positive, friendly attitude.

Skill/Experience/Education Mandatory SkillsWe’re all about teaching
– the longer you work with us, the longer your list of skills is going to get.

That said, there are a few particular skills that will help you get off to a quicker start:
• Critical thinking skills to problem solve and help your customer
• Think independently and work in a fast-pace environment on various complex tasks, reports or assignments
• Adaptable to versatile changes within different work groups
• A dedication to delivering exceptional customer service
– you are a helper.

• People-focused: committed to teamwork, resolving conflicts productively, and developing long-term solutions and relationships.

• You bring a strong work ethic and sense of urgency to complete objectives.

• Prior experience in customer service, financial services or similar industry preferred.

• High School diploma or equivalent required
– Associate or Bachelor’s degree in business-related discipline preferred.

To follow up with any questions please contact Yogesh at (408) 907-6915.

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.

We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you’re looking for, visit akraya.com and submit a copy of your resume.

We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.