Customer Service Representative

This is a 40 hour a week job.Our motto, “We are Ladies and Gentlemen, serving Ladies and Gentlemen”, is evident in every interaction with our customers, co-workers, and team mates.

We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.Is the customer 1 with you?Do you have an outstanding smile?Are you a positive, up-beat person?Do you provide personalized service that creates customer loyalty?Can you sense what another person wants and needs before they ask?Do you always live up to your commitments?Do you like a fast-paced work environment?Are you excited to provide a level of customer service unrivaled by the competition?The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.Responsibilities and DutiesGreet customers in a friendly, professional mannerProvide concierge services to pilots and customers including making reservations as requiredInvoicing for services rendered to customers and pilotsRecord customer preferences in Million Air CSI systemProactive preparation for all incoming aircraftProvides timely feedback to the company regarding service failures or customer concernsPartner with line service team to meet and exceed customer’s service expectationsKeep hospitality bar stocked with snacks and beveragesMaintain neat work area at all times to include front desk, lobby, and all FBO amenitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.CompetenciesCustomer focus
– naturally outgoing/extrovertedCommunicate with customers and employees in person, on phone, and through radio communicationsStrong computer skills including Microsoft office products and point of sale programsBasic mathematical knowledgeMust be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)Bi-lingual preferredReporting RelationshipThis position reports to the Customer Service ManagerWork EnvironmentThis position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:Must be able to lift 25 poundsStand to greet customers during verbal exchanges, walk throughout the facility to interact with customersPossible exposure to hazardous noise levels, chemicals, fumes, and machineryPosition Type and Expected Hours of WorkThis is a non-exempt position.

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.TravelNo travel is expected for this position.Education, Experience, and Eligibility QualificationsCustomer service experience preferably in the service industryHigh School Diploma or equivalentEntry level positionAbility to work evenings weekends, and holidaysAcceptable driving recordAbility to pass a background checkZero tolerance drug free employer includes pre-employment and random screeningAAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/DisabledOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Duties, responsibilities and activities may change at any time with or without notice.