Customer Service Rep – WORK FROM HOME

Please note you will be redirected to a job that has a location listed but this is a WORK FROM HOME job so if you are interested in working from home, please apply Williams-Sonoma Inc.

Now hiring Customer Service Agents Training class starting soon Job Description: Why you and why us?

Who are our Customer Service Agents ?

They are people who truly care about creating a seamless experience for our customers.

Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands.

If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Job Duties: Your day to day Solve the problem efficiently: Quick with quality Make it personal: Take ownership Inspire customer loyalty: Give them a reason to come back Listen Carefully: Be attentive Emphasize our effort: Because we care What Benefits do you offer?

40% Discount on most merchandise Full benefits / 401k Fun contests / rewards and recognition programs Growth / Promotional Opportunities Paid Training from the comfort of your home Overtime, overtime, overtime Pay $12.00/hr Essential Functions: The nuts and bolts Address customer questions and concerns regarding product and delivery information Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise Perform other duties as assigned Job Requirements: Qualifications: What you need to apply High School diploma or GED 1 – 2 years previous customer service experience Experience in a performance-based or metric-driven environment Strong ability to communicate both verbally and written with capable data entry skills Important Facts: MUST HAVE THESE FOR CONSIDERATION Full Time availability Ability to complete mandatory paid training for 3 weeks
– 100% attendance is required Must have a computer/PC/MAC with compatible OS and webcam Must have a computer USB headset with microphone Computer must be hard wired to your router as WiFi is not allowed due to bandwidth constraints Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training (Not sure if you have this?

Check here: http://speedtest.wsgc.com/ ) WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR OPERATING SYSTEM IS COMPATIBLE.

This will be sent after you apply.