Customer service rep.

Job Title Customer service rep.

Job Location Remote Job Duration 1
– 3 months Type of Hire Contract Mode of Interview Video Interview.

Description Interviews callers and coordinates requests for service to include recording all client information in the case management system determining eligibility for services assessing client needs and providing appropriate services to clients.

Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapterstation, andor providing other follow-up actions needed for complete and timely client service.

Understands and applies and SAF policies consistently and correctly.

Composes and delivers emergency communication messages to domestic and overseas locations.

Sends messages for delivery to deployment locations and ships at sea using military networks.

Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding.

Understands and applies and SAF policies consistently and correctly.

Performs other duties as assigned by management.

Minimum qualifications Job Requirements Education Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred.

Equivalent education and relevant work experience in humansocial services, customer or client services, call center or other customerclient services experience will be considered in lieu of formal educationcollege degree.

Equivalent education and experience examples include a 2-year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience.

Experience Prefer minimum one year of experience in addition to educational requirements listed previously.

Skills and Abilities Applicants must have strong communication skills, both written and verbal, and typing speeds of 40 wpm or higher.

Both speed, accuracy and grammatical competence is factored into overall typing abilities.

Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite.

Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is also strongly preferred.

Other Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management.

Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity.

Must be adept at multi-tasking and can shift focus as operational, service delivery and staff needs demand.

Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the client .