Customer Service Rep

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

Customer Service Rep

Job Description

Customer Service Representative is responsible for providing exceptional customer service to Brink’s customers on Brink’s products and services. The Customer Support Call Center is open from 5 am to midnight, seven days a week, and therefore will offer varying schedules.

Key Responsibilities:

• Receive and respond to escalations from the field
• Follow up as needed on-field operations unresolved issues
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between branches and customers
• Provide level one support and assistance to customers and field technical team
• Escalate to Tier to in the line of business when appropriate
• Research customer claims
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary

Minimum Qualifications:

• Minimum of 1 years’ experience working with Microsoft Outlook, Excel, Word.
• Minimum of 1-year call center experience
• Minimum of 1-year customer service experience

Preferred Qualifications:

• Extensive experience in order entry from sales into common applications
• Extensive experience in conducting adds, change deletes of orders/services
• Knowledge of pricing and how to enter orders accurately across multiple lines of business
• High School Diploma or Equivalent

Professional Skills:

• Strong consultative, analytical, and problem-solving skills
• Excellent interpersonal/communication and presentation skills
• Detail-oriented with strong organizational and time management skills

About Brink’s
Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.

What’s Next?
Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.