Customer Service Project Manager -Addison TX

Job Title: Client Service Manager

Work Location: Dallas, TX onsite and remote

Duration: Direct Hire

Education/Experience Required: Bachelor’s degree and 1+ years’ of related experience in a program management role

Job Description & Responsibilities:
To complete our team and support our growth in North America, we are looking for a Client Service Manager in the Digital Integration Enterprise Services department.

This position will report to the Director of Digital Integration Client Services.

Responsible for the day-to-day operations of their assigned programs, including each of the individual components beginning from the proposal, design, reporting and program maintenance.

Responsible for each program and the details surrounding it, ensure standard program management processes and procedures are followed including creating and managing user stories via sprints and maintaining detailed program documentation Responsible for client and internal communications/meetings, creating timelines and ensuring they are being met Proposed and requested initiatives will be designed by the Client Service Manager with input and approval from the Director of Digital Integration Client Service.

Help evaluate accounts from a strategic level and recognize opportunities through proactive attention and critical thinking.

Recognized opportunities should be brought to the attention of the Account Manager, so they can be acted on promptly.

Responsible for setting and managing program timelines to ensure that each component, as well as the account as a whole, is producing acceptable profit levels and exceeding the client’s expectations.

Skills & Qualifications:
Bachelor’s degree and 1+ years’ of related experience in a project management role OR Associate’s degree and 3+ years’ of related experience in a project management role Outstanding relationship building skills with the ability to collaborate with all types of groups across the company and clients from all industries Desire to DELIGHT clients in an effort to maintain and grow business Highly motivated, agile, self-directed, ability to work within tight deadlines Understanding of project management objectives and techniques Familiarity with storyboarding,  mocked designs and/ or presentations Excellent written and verbal communication skills, client service oriented Demonstrated team player who knows how to solve problems Able to work overtime when necessary Superior organization and time management skills Highly proficient in Microsoft Office suite of products Market research industry experience preferred.

Experience with technical development teams a plus
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.