Customer Service Manager

Job DescriptionWho We Are  Banknote World, which is a leading eCommerce reseller of collectibles banknotes and coins at Stanton, California, is seeking a Customer Service Manager to manage the day-to-day Customer Service Team and lead initiatives to scale the business. What You Will DoManage day-to-day operations for the customer service team in the USA and Philippines Inspire and lead a customer service team to deliver Best in Class service and facilitate organic growth Maintain an expert understanding of Banknote World products, services, and operations to better understand the needs of the customer and the needs of the company Take ownership of customer issues and follow problems through to resolutionLead and act as a point of contact for escalated complex customer questionsKeep accurate records and document customer service actions and discussionsSolve and respond to customer inquiries and issues in a timely manner via email, phone, and social media platforms  Manage the performance of the team to meet/exceed goals Effectively communicate with all levels, creating and adhering to an open-door policy of communication Ensure that work is performed according to standards, policies, procedures, processes set forth by the company Create and ensure a positive, efficient, safe work environment Consistently work to support and grow the company’s’ cultureMentor direct reports in business process operations, data analysis, and staff managementLead teams through change and embrace continuous improvementRecruit, screen and select talent at Associate and Team Lead levels What You Will NeedThis position requires a minimum of 1-year working experience in an eCommerce customer fulfillment center This position requires a minimum of 1-year working managing a Customer Service team of 5 or moreWorking knowledge of customer service software, databases, and toolsExcellent listening and problem-solving skills with an ability to communicate clearly and confidently by phone and in writing Experience in growing, retaining, and scaling teams  Excellent organizational and delivery execution skillsA self-starter with a sense of urgency, proven results orientation, and an affinity for consistently producing high-quality workEquivalent to graduation from a four-year college or university in business, industrial engineering,or a relevant field will be given due consideration What You Will GetCompetitive pay based on Experience and PerformanceWell stocked fridge, healthy snacks, and drinksAbility to innovate and make an impact with your ideas in real-timeA fast-tracked path to growth based on what you put into the role and your passion for learning in the companyOpportunities for Promotions/Advancements401K Retirement ProgramMedical, Dental, and Vision Benefits How to ApplyApplicants should submit a cover letter and resume describing qualifications via electronic e- mail to {abeydoun@banknoteworld.com}. Applicants are encouraged to mention “Full Charge Bookkeeper” in the Email subject line. The position is available immediately for 40 hours per week.  Banknote World is committed to affirmative action, equal opportunity, and the diversity of its workforce.Powered by JazzHRjNlMiATnmM