Customer Service Manager

The Customer Service Manager provides excellent customer service to individuals needing ACE’s financial services. Work involves but is not limited to: check cashing, balancing monies, reporting daily transactions, following security procedures, and performing other financial services duties. This job reports to a District Manager.

The Customer Service Manager will:

1. Cash checks using established risk analysis (as defined in current training manuals and/or policies and procedures materials) avoiding return items as much as possible
2. Follow appropriate cash handling and inventory procedures
3. Learn to review, interpret and act upon reports including but not limited to: Combined Income Statements within five months of employment
4. Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services
5. Provide professional and courteous customer service at all times
6. Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets
7. Perform opening and closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe
8. Follow security and safety policies and procedures in order to maintain a safe working environment; protects company assets and, most importantly, the employees
9. Maintain schedule flexibility to work other centers and shifts as needed
10. Excellent communication skills
11. Perform other duties as assigned
12. Is responsible for the overall operations of assigned center.

Requirements:

• Some retail/customer service experience preferred
• Bi-lingual(Spanish) preferred but not required
• Knowledge of basic math skills including addition, subtraction, multiplication and division in all unit measures using whole numbers, percentages, common fractions and decimals
• Ability to exchange US currency in any denomination
• Ability to work 10-12 hours in a confined work area without leaving the center * Formal lunch breaks are not provided and must be taken at most convenient time around the flow of business
• Ability to travel to different locations as schedule demands.

ACE Cash Express is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender

Job Type: Full-time

Experience:

• Customer Service, Selling Cash Handling: 2 years (Required)