Customer Service Intermediate Associate Analyst

The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.

The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Provide operational support across function, including administering defined procedures, performing analysis and preparing reportsManage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking productsManage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measuresLiaise with internal and external cross-functional partners to meet or exceed the needs of Citi clientsCreate reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needsProvide assistance/mentoring to junior analystsPerform regulatory, audit and control assessments as well as feasibility analyses for process changes, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:2-5 years of relevant cash management and financial services experience preferredConsistently demonstrate clear and concise written and verbal communicationProven analytical and critical thinking skillsDemonstrated ability to build and cultivate partnerships across business regionsProven project management and leadership skillsEducation:Bachelor’s degree/University degree or equivalent experienceJob Family Group: Customer ServiceJob Family:Institutional Customer ServiceTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc.

and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.

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