Customer Service – Flexible/Seasonal – Anchorage, AK

Company Summary Join a team that puts its People First!

First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.

Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.

They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all.

For more information, please visit www.careers.firstam.com.

Job Summary
Do you have a knack for helping others and strong attention to detail?

First American is embarking on an exciting new Seasonal hiring journey!

We are looking for individuals that share our passion to help others on a seasonal basis during March through August to accommodate our peak season.
Seasonal employees work up to 6 months out of a year in a rewarding and supportive environment and have 6 months off to recharge for the next season!
Whether you are semi-retired, a stay at home parent, have time off from your other job or would just enjoy having flexibility to enjoy life AND want a fulfilling career with a company that values YOU First American is the place for you!

When you complete your first season, we will be anxious to see you again for the next!
These jobs may be found in service-related call center or non-call center environments.

Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.

The type of request may depend on the business segment e.g.

escrow branches will deal with escrow-related calls.

Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions.

Interface with customers typically by telephone, letter, fax or email to handle queries/problems.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

These jobs are generic for broad applicability across the organization.
Essential Functions
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

Verifies contacts and account information.

Examines customer problems and implements appropriate corrective action to respond to customer requests.

Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.

Maintains and creates logs, reports, records and files.

Investigates, analyzes, coordinates and tracks complex customer issues and problems.

Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

May interface with offshore call center to answer questions on process or specialized situations May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

May do order fulfillment.

Receive orders, reconcile information, track on spreadsheets, and follow up with customers
Knowledge and Skills/Technology Used
General knowledge of company products and customer service activities.

Proficient MS Office skills Must be able to navigate a computerized data entry system or other relevant applications.

Typical Education
High School diploma or equivalent required
Typical Range of Experience
Generally has 2+ years of related experience

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.

First American is committed to diversity and inclusion.

We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.