Customer Service Associate (Call Center)
Careerbuilder-US
This is a Full-time position in Little Rock, AR posted November 30, 2021.
GENERAL DUTIES & RESPONSIBILITIES :
• – Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.
• – Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
– Supporting high call volume inquiries not limited to card replacement, fraud, dispute, balance, account information etc
Job Requirements:
GENERAL DUTIES & RESPONSIBILITIES:
• – Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.
• – Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
– Supporting high call volume inquiries not limited to card replacement, fraud, dispute, balance, account information etc
