Customer Service Associate

Overview: Kaman Industrial Technologies, a recognized leading provider of industrial products and solutions,is looking fora self-motivated and experienced Customer Service Associate to join our team in Wilmington, NC.Our Customer Service Associates perform daily shipping and receiving functions while acquiring customer service, phone etiquette and industry skills.

In doing so, always focusing on customer satisfaction and growing profitable business.Kaman Industrial Technologies, a business unit of Kaman Distribution Group, is a leading provider of industrial products and solutions.

We are proud to be a one source network for customers in various industries including food and beverage, power generation, and waste management.

With over 150 locations across the United States and four million products and services, our people are the foundation of our success.

We recognize that the ability to sustain our competitive advantage is by investing in the development of our employees, driving innovation, and providing solutions for a better tomorrow.

Essential Duties and Responsibilities: Receive incoming materials and products.

Verify received packages with freight records.

Assemble orders and pack items for shipment in an accurate and timely manner.

Convey orders to shipping area.70%-80% driving to customer facilities.

Must have valid driver’s license.

Will drive company vehicle.Assist in physical inventory by counting or recording material.Suggest alternate products based on cost, availability or specifications.Monitor scheduled shipment dates to ensure timely delivery, expedite as needed and communicate variances to customer.Adhere to the phone system protocol.Maintain proficiency in using Microsoft Office Suite, KIS and other common office equipment and software.Demonstrate good keyboard skills.Accurately process customer transactions such as orders, quotes or returns.Manage time effectively, meet personal goals and work effectively with other members of the team.Sales/Customer Service:Suggest alternate products based on cost, availability or specifications.

Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.Increase sales and average order size by means of cross-selling, up-selling, add-on sales, selling KIT shop services and product initiatives.Contact customers following sales to ensure on-going customer satisfaction and to resolve any pending issues or concerns.Remain current on product developments by attending training (company/supplier), reading trade journals, supplier literature etc.

Expedite/On-time Delivery:Obtain accurate information from suppliers relating to shipment dates and expected date of delivery.

Monitor scheduled shipment dates to ensure timely delivery, expedite as needed and communicate variances to customer.

Qualifications: EducationA minimum of a HS Diploma, GED or equivalent work experienceAS Degree in a Technical discipline preferredExperience:Mechanical and mathematical aptitude required.

Knowledge of the distribution industry and KIT products preferredA valid drivers license may be required Benefits and Company Overview: Our comprehensive compensation package and benefit program includes:Your choice of medical insurance providers and plans, Dental insurance, and Flexible spending accountsCompany matching 401(k) with a great vesting scheduleCompany paid Life (family) & STD insurances, Vacation, Holiday & Sick time100% tax-free tuition reimbursementKaman Distribution Groupis comprised of three business units: Kaman Automation, Kaman Fluid Power, and Kaman Industrial Technologies.

We offer more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry.

Additionally, we provide engineering, design, and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis, and motor management.

Offering products and solutions from more than 220 locations, our people are the foundation of our success.

We recognize that our ability to sustain our competitive advantage rests among our talent.

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