Customer Service and Operations Support Representative

HERE IS YOUR OPPORTUNITY TO A PART OF AN ELITE TEAM AS A CUSTOMER SERVICE AND OPERATIONS SUPPORT REPRESENTATIVE!

At ACE, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth.

Our firm continues to set the standard for excellence in Customer Service and Operations Support and establishing a repeat customer base for clients. Ensuring customer satisfaction in a way that suits their needs means offering support through every step. Our Customer Service and Operations Support Representatives act as a guide throughout each customer’s experience, providing a simple and seamless process.

***If you are a Customer Service and Operations Support expert looking to further your career with an established and respected business consulting firm, join our impeccable team at ACE now!

Job Requirements:

We are looking for a Customer Service and Operations Support Representative to: 

• Record confidential customer information accurately within our customer database
• Act as the face of the brand ensuring each customer has a positive experience
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Communicate with the customer service and sales management team regarding customer requests and concerns
• Interact with potential or existing customers, enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting sales operations
• Maintain professional communication with customers and team members while using cross-functional company resources and sales tools

We are looking for a Customer Service and Operations Support Representative to have: 

• A degree in Operations Management, Business, Communications or related fields
• 1-2 years of experience in customer service, call center, operations support, or sales
• Excellent listening skills and a strong customer focus
• Attention to detail, strong organizational skills, and detail-oriented with excellent data entry skills
• Exceptional conflict resolution abilities
• Ability to address complaints and resolve conflict in a professional and decisive manner