Customer Service/Account Specialist
North American
This is a Full-time position in Glenview, IL posted May 25, 2021.
Position Overview
The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.
Responsibilities Include:
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, or mail.
Answer customer questions regarding product and/or their order.
Handle complaints within established guidelines and initiate appropriate follow-up and response.
Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
Provide pricing information to customer.
Complete and maintain all paperwork related to customer transactions.
Fax/Email information to customers regarding invoices, proof of deliveries, etc.
Act as a liaison between customer and other internal departments.
Work closely with the purchasing warehouse and shipping departments.
The ideal candidate will have:
High school equivalent or diploma required; Bachelor’s degree preferred.
Previous sales support or customer service experience.
Excellent verbal and written communication skills.
Excellent data entry skills.
Experience with Microsoft Office.
SAP experience preferred.
Job Requirements:
See Job Description
