Customer Service Account Rep

Customer Service Representative 

Santa Ana, CA 

Rate: up to 22.50/hr. (DOE)
Schedule: 6:30 am-3:30 pm OR 8:00 am -5:00 pm

We are seeking a customer-service orientated individual to be responsible for processing customer orders; responding to technical inquiries; following up on sales leads, and providing competent and enthusiastic customer service. 

Job Duties: 

• Use company ERP system to enter purchase orders received by telephone, mail, fax, email and website, 
• Investigate and answer inquiries regarding the status of an order using company ERP system along with shipment tools 
• Receive, register, and process customer orders and shipment related complaints by writing up forms and using the computer to process returns, replacements, and/or requests for credit. 
• Set up and manage standing orders. This includes follow-up with Pricing Representative for quote renewal. 
• Ability to correspond in a timely manner to high volume of email correspondence from internal and external customers. 
• Ability to work under pressure. 
• Ability to work well as a team, demonstrating a positive and professional demeanor 
• Ability to prioritize work and meet deadlines. 
• Answer invoicing calls in a friendly, professional manner. 
• Provide exceptional customer service in all verbal and written correspondence with customers to address all their needs. 
• Communicate and collaborate effectively in all verbal and written correspondence with other departments to process orders or provide information for customers 
• Effectively use problem solving to address customer inquiries and resolve issues regarding order error and returns 
• Routinely send concise and effective correspondence to customers regarding updated backorder information and inquiries on purchase order price discrepancies 
• Other duties as assigned or needed relevant to job function and skills 

Please apply and I will reach out to you. Thank you! 

Why Kelly^®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly^®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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