Customer Service

Pacific Edge Diagnostics USA, an innovative cancer detection testing company is looking for talented professionals with diverse skill sets and a track record of success to join this rapidly growing company. The Patient Services Customer Service Representative‘s primary responsibilities will be handling patient billing phone calls, assisting the customer service department with customer phone calls and administrative duties as needed. Duties may include:

• Handling incoming and outgoing communication with different customer groups
• Assisting patients in discussing billing process and financial assistance options
• Handling patient calls to instruct on self-sampling
• Escalating appropriate calls to the Customer Service Manager
• Working with the Marketing department to gather, pack and ship materials for trade shows, as well as other administrative tasks
• Assembling Self-Sample Urine Sampling Systems and boxes

Qualified applicants will possess a High School Diploma and at least 2-year relevant medical office experience; or equivalent combination of education and experience. Additionally, candidates should possess:

• Strong communication skills
• Ability to work independently and as part of a team
• High integrity, positive attitude and strong work ethic
• Ability to multitask
• Excellent attention to detail

Qualified applicants are encouraged to respond to this posting with their resume and salary requirements.

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