Customer Service

Job SummaryThe Customer Care Representative is a long term temporary position that performs administrative support and assistance in the delivery of customer services and processing of information for management. Excel entry for report generation. Answering phones to deal with customers and any issues they may have with a consistently positive attitude. This position is will cover at other locations as needed including Everett and Maple Valley.RESPONSIBILITIES:• Data entry into existing reporting systems• Answer telephone and direct calls to appropriate personnel and assisting customers issues.• Receive customer orders for all products sold off phone and website.• Operate a computer terminal to input customer data and assure proper charges to customer; run and reconcile transaction journals and cash tickets; print daily transaction summaries and close out daily input on computer; perform general data entry, submit reports to supervisor as required.• Perform related duties as assigned.REQUIRED SKILLS:• Operate a computer terminal to enter data, maintain records and generate reports.• Cash handling. Ensure proper deposits are made and cash till balances every day.• Extreme attention to detail to ensure data is correctly entered.• Ability to recognize problems and problem solve effectively. Ability to ask questions when don’t know.• Make changes quickly and accurately.• High communication skills: including written and verbal• Work courteously and tactfully with customers and associates.• Learn basic computer systems. Ability to navigate Microsoft Excel, Word and quick learner on other systems.EDUCATION/CERTIFICATION:• Any combination equivalent to graduation from high school and one year data entry or customer service experience.HOURS: Must be willing to come in early/stay late as needed. May occasionally be required to work on day off. Hours and days off may be changed due to inbound/outbound orders.Schedule: March 5th- October 27th• Bulk Yard hours are:• Monday – Saturday 7 am to 7 pm• Sunday – 8 am to 4 pm• Shift Hours:• Thursday – Saturday – 3X13s• Schedule is subject to change with notice to employeeJob Type: Full-timePay: $15.00 per hour