CUSTOMER SERVICE

TalentBridge has an exciting opportunity for you to grow your career with a large Fortune 500 company.  TalentBridge is building a team for our client with customer service agents. This offers formal classroom training on the proprietary systems, with production coaching and mentoring. Great opportunity to earn a competitive temporary contracting wage with the strong possibility of conversion to full time within this department or even within the company.

• Participate in and support customer service department goals
• Efficiently handle a variety of customer inquiries regarding home mortgages
• Become a subject matter expert of mortgage banking processes, procedures, and internal and external resources
• Actively identify, develop and execute best practices to better service their internal and external customers
• Possess strong knowledge of all services to meet the needs of their customers (training)
• Minimize call escalations by gaining their customer’s trust and confidence
• Prioritize quality and efficiency in resolving customer issues