Customer Service

Overview:
Provides customers with exceptional customer service skills by providing product information, entering customer orders, and working in a high stress, fast paced, fluctuating environment.
 
Duties and Responsibilities:

• Collects and enters orders via fax or email along with confirming order pricing/updates if necessary.
• Notify customer of deliveries or update customer on delivery delays.
• Answer/returning customer phone calls or emails throughout the day promptly, with the ability to answer product questions, respond to customer inquiries, document and research.
• Manage time to meet daily deadlines.
• Work with Customer Service team to stay updated on product knowledge.
• Problem-solving and forward thinking to resolve customer inquiries or concerns.
• Assist with ongoing projects as required. 

 
 
Skills:

• Excellent attention to detail
• Excellent verbal and written communication skills and phone etiquette, including active listening
• Excellent time management
• Service oriented and able to resolve customer grievances
• Ability to easily shift duties
• Ability to successfully multitask without compromising quality
• Dependable and reliable, needs little direction or supervision
• Thrives in a high-pressure environment
• Ability to remain professional and courteous with customers at all times

 
Physical Demands:

• Office environment
• Prolonged sitting
• Lifting up to 50 lbs.

 
Education and Experience

• High School diploma or equivalent.
• 2 years Customer Service experience in an office environment
• 2 years Data Entry experience (fast and efficient)
• Minimum 2 years with Microsoft Office 

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.