Customer Service

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We’re passionate about being involved and contributing to the success and progress of each of our fiberhoods.We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.SummaryInside Sales/Front Office/Customer ServiceColorado Residents: Pay Range with commission is roughly $20-$25/hr**Responsibilities**FRONT OFFICE JOB RESPONSIBILITIES: Be a friendly face for ALLO by educating walk-in potential customers on the benefits of fiber optics and demonstrating the features of our services. Also provide exceptional customer service to existing customers in payments, bill inquiries, service issues, handling equipment returns and completing general office duties as assigned. Being resourceful and reaching out to other departments and teams keeps us all exceptional.INSIDE SALES JOB RESPONSIBILITIES: Talk with potential customers on the benefits of fiber optics through inbound and outbound sales calls. Match our services and products to the customers’ needs by displaying excellent listening skills. Submit sales through ALLO’s website and schedule installations. Document, track and follow up on leads through LeadAgent.CUSTOMER SERVICE JOB RESPONSIBILITIES: Customer service is what we’re passionate about. You’ll learn the ins and outs of our customer service system (NISC) and help where needed. Whether that’s with inbound calls, building service orders, calling customers for installations, etc. Being able to flow with what’s needed (which changes daily) is essential.**Qualifications**EDUCATION: High School diploma or equivalentEXPERIENCE: 2+ years of previous customer service experience, 1+ years of sales experience desired.COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:- Exceptional work ethic. Being a team member to 3 teams means you’ll never have downtime.- Provide an exceptional customer experience- Assist walk-in customers with inquiries by providing information on our products and sell services to potential customers (commission available)- Respond to customer’s questions and concerns regarding their service, trouble tickets, and service orders- Assist in pulling equipment when necessary and preparing paperwork for orders and installs- Interact with staff to ensure that all duties of the office are being carried out- Help with customer service representative projects as needed by the company – Other responsibilities as needed by the company- Prompt response to customer inquiries and concerns- Fulfill duties as needed to ensure all office functions are running smoothly and efficiently- Attention to detail – Organizational skills- Ability to multitask- Ability to learn and grasp new concepts on the job- Good communications and customer service skills- Availability to occasionally work evenings and weekends- Ability to logically work through problems- Self-starter who takes initiative and has the ability to stay focused on the jobOur benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .Nelnet is a Drug Free and Tobacco Free Workplace.Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)