Customer Service

Job DescriptionThe Bank Operations Specialist applies knowledge skills and experience to perform daily bank lending solutions tasks. The role is responsible for handling day to day account open and account maintenance support, lending servicing, lending operations.The organization follows the three lines of defense model of risk governance. The Bank Operations Specialist is a first line of defense position for us and assures compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations in the context of their responsibilities.Essential Duties: * Provide functional support for lending operations and servicing processes. * Complete all aspects of loan processing with the exception of underwriting* Deliver detailed responses to questions, offering alternatives and ensuring an excellent client experience* Handle inbound and outbound servicing phone calls with clients and Registered Investment Advisors (RIAs)* Host phone calls with clients that are applying for Pledged Asset Loans* Work closely with all Bank Services Team Managers to ensure applications, service requests and all operational activities are processed efficiently and accurately.* Support all other Bank Lending processes and projects as needed to drive efficiency and build partnershipHours: M-F 7:30am-4:00pmWork From Home Until at least January 2022! 6 Month Contract About Aston Carter: Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.