(CSR) Full Time Customer Service Representative

nn Edge Concepts is an outsourced marketing agency looking for a Full Time Customer Service Representative to join our Newark office on a permanent basis.nn nnYou will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.nn nn This role offers you the opportunity to work in a national firm that offers excellent career progression.

nn nn Here at Edge Concepts, our company holds four key values: nn nn Leadership: Leadership is not a position or a title, it is action and example.

We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.nn nn Honesty: If you want to be trusted personally or professionally, you must be honest.nn nn Growth: We measure growth by the tenacity in someone’s work ethic, which guarantees an outstanding outcome.nn nn Professional Development: Professional development comes from a commitment to excellence.

“The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor”
– Vince Lombardinn nn Core Responsibilities: nn nnProvide high-quality service to each of our clientsnn nnMaintain client confidentiality at all timesnn nnManage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Proceduresnn nnResearch, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialistsnn nnCommunicates clearly with staff in a timely and professional mannernn nnIdentify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the clientnn n n Job Requirements: n nn Essential Skills: nn nnClear written and verbal communication skillsnn nn1+ years of prior experience is preferrednn nnStrong relationship management skillsnn nnAbility to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possiblenn nnBusiness acumen in the marketing and client relations field is preferrednn nnMust understand and comply with applicable regulations and standard operational proceduresnn nnMust ensure that all transactions are executed properly and meet compliance guidelinesnn