(CSR) Customer Service Representative – Bilingual is a Plus!
Empire Management Group, Inc
This is a Full-time position in Bala Cynwyd, PA posted April 25, 2021.
We are seeking a (CSR) Bilingual Customer Service Representative to join our team!
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.
Responsibilities:
Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services
Job Requirements:
Qualifications:
Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills
